ELEVATE MEDICAL FREQUENTLY ASKED QUESTIONS IN LIVINGSTON, TN.

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Your Questions—Answered Clearly

Get quick, straightforward answers about Elevate Medical, the Direct Primary Care model, insurance questions, and how our practice supports your care—whether you're local, traveling, or exploring if DPC is right for you. These FAQs are designed to help you understand how our personalized, patient-first approach works.

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  • Elevate Medical is Livingston’s first Direct Care practice. We offer a pattern of family health care that is immediate, thorough, comprehensive, specific, easily affordable, and very personal.

  • Direct Primary Care or DPC is a new model of primary care that puts the patient first and cuts out the insurance middleman avoiding the red tape that restricts traditional primary care practices.

  • Yes. You need only sign a one-time waiver declaring that neither you nor your doctor will directly bill Medicare for our services. Medicare will still cover any laboratory testing, imaging, medications, or hospitalizations prescribed by our offices.

  • The terms are often used interchangeably and essentially refer to the same principles. Direct Primary Care is a healthcare model focused on putting the patient first. That means treating patients when they need it, never rushing them through appointments, and being proactive with health care treatment plans. The doctor-patient relationship is just as the name suggests – direct. Direct Primary Care clinics don’t accept insurance, rather they choose to work directly with the patient, providing wholesale labs, deeply discounted prescription prices, and other cost savings along the way.

  • At Elevate Medical, we spend all the time you need to give you the care you deserve. We have taken primary care back to its roots, putting the physician-patient relationship at the front. You have access to your doctor when you need them. You don't have to wait to be seen; you can get an appointment the same or the next day. You have access to phone, text, email, telehealth, video visit, or an in-person visit to speak with your doctor.

  • Of course! We offer accessible and personalized health care that everyone can benefit from. We help you develop a personalized health and wellness plan. We are devoted to the maintenance of your good health to enhance your daily experience in a way that only physical well-being can bring. We are here for your acute care needs and preventative health care needs. Even if you don't require frequent medical attention now, your health needs may change in the future. By establishing a relationship with
    Elevate Medical, you have a consistent source of care that knows your medical history, preferences, and specific health care needs.

  • We accept patients with all types of insurance, and we can use your insurance for the “big stuff” like imaging, labs, medications, and referrals. What we don’t do is bill your insurance for office visits, strep or flu tests or in-office procedures. For your care here in our office, we leave out the middleman who has no real vested interest in you as a person or a patient and we remain faithful to the doctor-patient relationship. Perhaps the greatest distinction between Elevate Medical and other primary care offices is the relationship between you and your doctor. This allows us the freedom to provide the care you need without the say of a third party. It also allows us the ability to provide wholesale prices on medication, labs, and imaging.

  • Yes. We recommend keeping insurance that covers major medical expenses. There are several plans designed to work especially well alongside Direct Primary Care. If you’d like guidance, we’re happy to help you find the options that best fit your needs.

  • Naturally we provide such care. This is yet another freedom we enjoy together as a result of our independence from the restrictions of third-party payment. Because we know you well, we can streamline your care when you’re sick and away from home. Many illnesses can be diagnosed and treated with a simple conversation by phone, email, text, or webcam. We’ll locate the nearest pharmacy and order the medications most appropriate for your circumstances.

  • Come get to know us! We offer a complimentary introductory phone call to learn more and to see if Elevate Medical can help you on your health journey.

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